Shipping
Most items are shipped within 24 hours and will arrive
within 7-14 business days. Some of our items are handmade
artisan products, shipped directly from the artist, and may
take slightly longer. We will notify you of any shipping
delays. Items ordered together are not necessarily shipped
in the same package.
We ship to all 50 fifty US states. Additional charges apply
for Alaska and Hawaii, contact us for rates.
International Orders
Orders from outside the United States are subject to extra
shipping and handling fees. Contact Customer Service at
(972) 542-9709 for applicable rates or email your order to
customercare@turninglife.com. Duties and value-added
taxes may be required and are the responsibility of the
customer. We are unable to give exact delivery arrival times
due to the many variables involved in overseas shipping. All
international orders must be paid using a credit card.
Checks and money orders are not accepted.
Returns
You are assured complete satisfaction with your Turning
Life order or we will refund the amount of your purchase*.
If for any reason you're not entirely pleased, simply
return the unused item within 30 days for an exchange
or a refund of the purchase price. A return Authorization
number is required for all returns.
*
There is a 20% restocking fee for each returned item.
Shipping charges will not be refunded.
Please follow these simple steps:
| Please contact us at
(972) 542-9709.
You will be provided with a RMA number by our
staff. This number must be clearly written on
the outside of the return shipping carton.
Unauthorized returns will not be accepted,
nor will credit be issued. Returned items must be packed securely in the original packaging and in unused condition, showing no signs of use or wear. Please note that any item received damaged or not resalable as new, will not be credited. We will not accept COD deliveries. All Shipping charges are the responsibility of the customer, this includes original shipping, returns and exchanges. For your protection, ship the package insured and prepaid via U.S. Mail or UPS. Save your shipping receipt until you receive your refund or replacement. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. |
Credits to a credit card will be immediately applied upon processing, but may not appear on your statement for one to two billing cycles. If you paid by check, a refund check will be mailed to you. If you request an exchange, we will only send you the exchange when we receive the returned products. Actual shipping charges will apply for this exchange.
Breakage/Damage:
All items have been carefully inspected and packaged prior
to being shipped. Any breakage and damage must be reported
to Turning Life within within 10 days. All original
packaging materials and paperwork must be readily available
to process a claim.
Texas
Sales Tax:
Sales tax is only applied to orders being shipped to Texas,
but not to any other U.S. state or the rest of the world.